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832-595-3300

Frequently Asked Questions (FAQs)

Frequently Asked Questions

What should I do if the water pressure in my house is low?

First, check the screens on all faucets and connection hoses for debris that may be reducing the flow. Next, check the shut-off valve on the outside of your home to ensure it is completely open. If you are still experiencing low pressure, please call (832)595-3400 to report the problem.

What should I do if my bathtub will not drain?

If it is only one bathtub or shower that will not drain, the problem will be somewhere inside the house and a plumber should be called. If all fixtures such as tubs, showers, toilets, sinks, etc. will not drain, please call (832) 595-3400 to report the problem and request service.

What should I do if my water is yellow or brown tinged?

Rusty water is most often the result of water line work in your area or some other disturbance in the water system. To clear the rust from your water lines, try running the exterior water faucets for 10 to 15 minutes to flush the system. If you are still experiencing rusty water after performing a system flush, please contact (832) 595-3400 to request service.

Who should I call to report water main breaks or sewer line breaks?

In most cases, water line or sewer line breaks require immediate attention. Please report breaks as soon as possible by calling (832) 595-3400.

Is there a schedule showing when the City will be flushing the water lines?

There is not a set schedule, however the Utilities Department follows a City-wide rotation, and the current route is posted to the website’s calendar, and municipal cable channel (Comcast 16, or live on website here). We understand that no one likes to be surprised by rusty water and we work to constantly improve our service and communication to our customers.

What is the typical water pressure in the City?

50-55 PSI

How to check for leaks.

Your water meter can be an invaluable tool in detecting water leaks in and around your home. If you suspect a leak, please follow the steps below.

  • Make sure no water is running: Turn off all faucets and water-consuming appliances – even your automatic ice maker and your evaporative cooler.
  • Read your water meter: Write down the current reading.
  • Read the meter again after 30 to 60 minutes: If the meter reading has changed, you have a leak.

Possible Causes of High Water Consumption.

Landscaping: You water consumption may increase in the summer months because of irrigation.

Underground Leak: An underground leak may not always be apparent on the surface. Look for areas of lush grass, unexpected vegetation, or dark spots in your lawn resulting from fungus growth.

Running Toilet: A toilet that runs continuously can waste thousands of gallons of water per month! Even a slow, silent leak can add gallons to your bill. To check for a toilet leak, put a few drops of food coloring in the tank and see if it seeps into the bowl. If it does, replace the flapper valve and/or the rubber gasket at the bottom of the tank.

Faucets: Make sure your faucets turn off completely. Even a slow drip can use as much as 5,000 gallons of water per month. A steady stream can lose up to 21,000 gallons per month.