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Communication Center Information and Hiring

Communication Center

The Rosenberg Police Department houses its own communication center within the department building. There are a total of 15 civilian communication specialist, 3 communication supervisors, and one lieutenant assigned to the division. The division is responsible for police radio communications, fire radio communications, and 911 emergency call communications.

A Communication Specialist/ Dispatcher is often the unsung professional of the emergency response team. These professionals, who gather essential information from callers and dispatch the appropriate first responders to the scene, must be able to take control of situations that may chaotic, heart-wrenching, stressful, confusing, and frenzied. They must be organized, adept at multi-tasking, level-headed, and trustworthy. Their work within emergency response services often places them in the middle of life or death situations, so requirements and training for these positions are often stringent, rigorous and unwavering.

The division houses 6 work stations with the most up to date computer software, and access to the cameras mounted throughout the City of Rosenberg. Employees of the division are provided all necessary training to operate confidentiality in their assigned position.

Employment Opportunities

The Rosenberg Police Department is always looking for qualified individuals to serve our community as Police Officers and Communication Specialists.

Click here for a list of current available positions. For application packets, or an overview of City benefits, visit the Human Resources Page. You may also subscribe to receive notice when new jobs are posted.

Minimum Requirements for Communication Specialist/ Dispatcher

  • Applicant must be able to work in the U.S. on an unrestricted basis
  • Applicant must be at least 18 years of age
  • Applicant must be a high school graduate or equivalent
  • Applicant must have no felony or domestic violence convictions and no DWI or DUID convictions within the last ten years
  • Applicant must have the ability to type a minimum of 40 words per minute
  • Applicant must be able to work shift work
  • Applicant must have training and experience using a personal computer including Microsoft Office
  • Applicant must have a minimum of 1 year of customer service experience
  • Applicant must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.
  • APPLICANT MUST BE OF GOOD MORAL CHARACTER AS EVIDENCED THROUGH PROPER REFERENCES, GENERAL REPUTATION AND/OR JOB HISTORY CONFIRMED THROUGH A BACKGROUND INVESTIGATION

Hiring Process

  • Applicant must submit application during open hiring period. Click here for a list of current available positions.
  • Applicant must pass be able to pass CritiCall testing.
  • Applicant must complete all applications including a Personal History Statement.
  • Applicant must pass an oral review board, polygraph exam, background investigation, psychological exam, health screening and drug screen.

The Personal History Statement is required documentation by the State of Texas and the Rosenberg Police Department. If you would like to review and or begin completing the Personal History Statement, please click HERE.

A completed Personal History Statement may only be turned in after the completion of an online application, and at the request of City of Rosenberg Human Resources.

What We Have to Offer

The Rosenberg Police Department is a progressive department serving a rapidly growing city. The City of Rosenberg is proud to offer its employees

  • Retirement: TMRS 6% With 2-1 Match
  • Health, Dental Insurance & Employee Assistance Program
    Incentive Pay
  • Vacation/Sick Leave Accruals/Personal Holidays
  • Uniforms / Equipment Provided With Annual Allowance
  • Pay incentives for
    • Intermediate TCOLE Certification
    • Advanced TCOLE Certification
    • Master TCOLE Certification
    • Field Training Officer
    • Associate’s Degree
    • Bachelor’s Degree
    • Master’s Degree
    • Doctoral Degree

Salary

Grade 3/A13

Public Safety Support Assistant:  First level in series.

  • High school graduate, GED or equivalent. One (1) year of experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications. Must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment. Must be able to work a flexible schedule, which will include working all shifts, weekends, and holidays. Must pass a Departmental-Administered skills test and job suitability assessment. Starting Hourly Rate: $14.41

Grade 4/B21

Public Safety Support Technician: Second level in series.

  • High school graduate, GED or equivalent. Two (2) years of experience as a Public Safety Dispatcher in a high volume call center. Must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment. Must be able to work a flexible schedule, which will include working all shifts, weekends, and holidays. Must pass a Departmental-Administered skills test and job suitability assessment. Starting Hourly Rate: $15.37

Grade 6/B23

Public Safety Support Specialist: Third level in series.

  • High school graduate, GED or equivalent. Three (3) years of experience as a Public Safety Dispatcher in a high volume call center. Must be licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE). Hourly Rate: $18.51

Grade 8/B25/B32

Public Safety Support Supervisor:

  • Associate degree in Business Administration, Public Administration, Social Science, Communications, Criminal Justice, General Studies or a closely related field
  • Two (2) years of paid, full-time experience as a Public Safety Specialist or 9-1-1 communication specialist in an emergency communication environment
  • Intermediate TCOLE Telecommunication Certification
  • US Citizenship required per Texas Commission on Law Enforcement (TCOLE)
OR
  • Four (4) years of paid, full-time experience as a Public Safety Specialist or 9-1-1 communication specialist in an emergency communication environment may be substituted for the education requirement
  • Experience or training in personal computer use with Microsoft Office software
  • Advanced TCOLE Telecommunication Certification
  • US Citizenship required per Texas Commission on Law Enforcement (TCOLE)

 

Training Program for Communication Specialist/ Dispatcher

The training program for a Communication Specialist is between 4 and 6 months long. The training consists of a one on one training environment. The training is hands on as well as continuing education that will be used throughout your duration as a Communication Specialist.

 

Staff

 


Krystan Rivera
Communications Supervisor
Phone: 832-595-3700
E-mail: krivera@rosenbergtx.gov