Customer Service/Utility Billing
This division is responsible for the billing and collection of water, wastewater, solid waste, sales taxes on solid waste, and other miscellaneous charges for services provided by the City. Liquor licenses and health permits are now processed through the Permitting Office at the City Annex.
New Online Forms to start/cancel utility services!
The City’s Customer Service/Utility Billing department is excited to announce new online forms for utility services!
Online account services (including online bill pay)
The City is excited to announce online account services (including online bill pay) now available to all utility customers. Customers are encouraged to register for the service by clicking here. There is no charge to register for the service, and it is very easy to do so. The only items required to register are a personal email address and the utility account number (e.g. 123456-000), available on customers’ monthly bills.
The online service is accessible 24 hours a day, allowing customers to view account information and make payments at their convenience. Online payments can be made either by credit card (Visa and MasterCard). The City also provides customers with an alternate method of payment with an automated IVR phone payment system by calling (832) 595-3400, select option 1. These methods of service for payments are FREE of charge!
The new online account services also provide the opportunity for utility customers the option to go paperless. Once registered for the service, customers can elect to receive an electronic bill via e-mail, a paper bill, a combination of the two, or neither. If customers select the electronic option, they will continue to receive bill inserts (such as the INSIDER newsletter and annual Water Quality Report) with their electronic bills.
For registration assistance, or questions about online services, please call (832) 595-3400.
For other useful information concerning City utility services, please select the appropriate link below:
- Forms for Utility Services
- Online Utility Bill Payment
- Frequently Asked Questions (FAQs)
- Utility Rates
- Impact Fees
- Reclaimed Water
- Rosenberg Annual Drinking Water Quality Reports
- Water Conservation
- Water / Wastewater Impact Fee Task Force Meeting Agendas
Physical Address: Rosenberg City Hall, 2110 4th Street, Rosenberg, Texas 77471
Hours: Monday – Thursday 7:30 a.m. to 5:30 p.m.; Fridays 8 a.m. to 5 p.m.
Mailing Address: P.O. Box 631, Rosenberg, Texas 77471-0631
Phone: (832) 595-3400
Fax: (832) 595-3402
Customer Service Supervisor