Public Safety Communications (Dispatch)

The Rosenberg Police Department houses its own Public Safety Communications Center Dispatch logo - blackwithin the police department. There are a total of:

  • 1 Director assigned to the division
  • 2 Public Safety Support Specialist Supervisors
  • 13 licensed Public Safety Support Specialists

The division is responsible for police radio communications, fire radio communications, and 911 emergency call communications. The division houses 6 work stations with the most up to date computer software and access to the cameras mounted throughout the City of Rosenberg. Employees of the division are provided all necessary training to operate diligently in their assigned position.

A Public Safety Support Specialist / Dispatcher is often the unsung professional of the emergency response team. These professionals, who gather essential information from callers and dispatch the appropriate first responder to the scene, must be able to take control of situations that may be chaotic, heart-wrenching, stressful, confusing, and frenzied.

They must be organized, adept at multi-tasking, level-headed, and trustworthy. Their work within emergency response services often places them in the middle of life or death situations, so requirements and training for these positions are often stringent, rigorous and unwavering.

  1. Minimum requirements
  2. hiring process
  • Applicant must be able to work in the U.S. on an unrestricted basis
  • Applicant must be at least 18 years of age
  • Applicant must be a high school graduate or equivalent
  • Applicant must have no felony or domestic violence convictions and no DWI or DUI convictions within the last ten years
  • Applicant must have the ability to type a minimum of 40 words per minute
  • Applicant must be able to work shift work, including weekends and holidays
  • Applicant must have training and experience using a personal computer including Microsoft Office
  • Applicant must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.
  • Applicant must be of good moral character as evidenced through proper references, general reputation and/or job history confirmed through a background investigation. 

Required Documents 

The Personal History Statement (PHS) must be completed in full, signed by the applicant and notary where indicated and submitted no later than the date of the physical agility test. Other required documents must also be submitted with your PHS. Failing to submit the PHS and required documents in a timely manner may result in a delay or disqualification. A resume will not be accepted in place of a PHS.

PHS download Opens in new window

The Personal History Statement (PHS) is required documentation  by the State of Texas and the City of Rosenberg. An incomplete PHS will result in the applicant being disqualified. The PHS must be turned in no later than the day of your physical agility test.

Req Doc doanload Opens in new window

In addition to your PHS, you will also need to submit other miscellaneous documents. You should begin collecting these documents as soon as possible to avoid a delay in the hiring process. Other required documents must also be submitted with you PHS.

Positions Offered

Dispatcher (Public Safety Support Technician) - Grade 4/B21dispatch2

  • Must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one year of employment or assignment
  • Must have training and experience in Mincpass a Departmental-Administered skills test and job suitability assessment
  • Two years of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications

Dispatcher (Public Safety Support Specialist) - Grade 6/B23

  • Must be licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE)
  • Three years of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications

Training Program

The training program for Public Safety Support Specialist is between 4 and 6 months long. The training consists of a one on one training environment. The training is hands on as well as continuing education that will be used throughout your duration as a Public Safety Support Specialist.