Public Safety Communications (Dispatch)
The Rosenberg Police Department houses its own Public Safety Communications Center within the police department. There are a total of:
- 1 Director assigned to the division
- 2 Public Safety Support Specialist Supervisors
- 13 licensed Public Safety Support Specialists
The division is responsible for police radio communications, fire radio communications, and 911 emergency call communications. The division houses 6 work stations with the most up to date computer software and access to the cameras mounted throughout the City of Rosenberg. Employees of the division are provided all necessary training to operate diligently in their assigned position.
A Public Safety Support Specialist / Dispatcher is often the unsung professional of the emergency response team. These professionals, who gather essential information from callers and dispatch the appropriate first responder to the scene, must be able to take control of situations that may be chaotic, heart-wrenching, stressful, confusing, and frenzied.
They must be organized, adept at multi-tasking, level-headed, and trustworthy. Their work within emergency response services often places them in the middle of life or death situations, so requirements and training for these positions are often stringent, rigorous and unwavering.
- Applicant must be able to work in the U.S. on an unrestricted basis
- Applicant must be at least 18 years of age
- Applicant must be a high school graduate or equivalent
- Applicant must have no felony or domestic violence convictions and no DWI or DUI convictions within the last ten years
- Applicant must have the ability to type a minimum of 40 words per minute
- Applicant must be able to work shift work, including weekends and holidays
- Applicant must have training and experience using a personal computer including Microsoft Office
- Applicant must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.
- Applicant must be of good moral character as evidenced through proper references, general reputation and/or job history confirmed through a background investigation.
The following are the steps required in the hiring process for the position of Dispatcher. All applicants must meet the minimum requirements and pass each step in the hiring process before advancing onto the next step.
- Applicant must submit an application during the open hiring period.
- Applicant must complete and submit Personal History Statement and personal documents with the online application. All information shall be completed in full and resubmitted online.
- Applicant must successfully complete an oral board panel review.
- Applicant must pass be able to pass CritiCall testing.
- Applicant must complete a 4-hour minimum sit-in within the Public Safety Dispatch Center.
- Applicant must pass a polygraph exam, background investigation, psychological exam, health screening and drug screen.
The Personal History Statement (PHS) must be completed in full, signed by the applicant and notary where indicated and submitted no later than the date of the physical agility test. Other required documents must also be submitted with your PHS. Failing to submit the PHS and required documents in a timely manner may result in a delay or disqualification. A resume will not be accepted in place of a PHS.
Dispatcher (Non-Certified) - Grade 4/B21
- Must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one year of employment or assignment
- Must have training and experience in Mincpass a Departmental-Administered skills test and job suitability assessment
- Two years of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications
Dispatcher (Certified) - Grade 6/B23
- Must be licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE)
- Three years of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications
The training program for Public Safety Support Specialist is between 4 and 6 months long. The training consists of a one on one training environment. The training is hands on as well as continuing education that will be used throughout your duration as a Public Safety Support Specialist.