Storm Resources

Freeze Storm Resources

PUC (Public Utility Commission) addressing electricity

  • Click the following link to view a PUC (Public Utility Commission) prepared FAQ addressing electricity pricing during the storm: 

        https://www.puc.texas.gov/consumer/facts/factsheets/elecfacts/WinterStormPriceExplainer-FIN.pdf

  • Click the following link to view a PUC (Public Utility Commission) prepared publication addressing what to do if your REP (Retail Electric Provider) leaves the market: 

        https://www.puc.texas.gov/consumer/facts/factsheets/elecfacts/POLR.pdf

  • The PUC (Public Utility Commission) has now issued four emergency orders. Click the following link to view a news release from the PUC discussing their actions: 

       https://www.puc.texas.gov/agency/resources/pubs/news/2021/PUCTX-REL-COLD21-022121-EOM.pdf

Links and phone numbers in response to this winter storm:

  • Home Repairs

        https://www.tdi.texas.gov/pubs/consumer/cb074.html

  • What to do if your pipes burst:
    • Document your damage by taking pictures
    • Contact a plumber
    • Contact your homeowners insurance (most homeowner policies cover sudden and accidental water damage)
    • Contact your flood insurance (in the event your homeowners doesn’t cover)
    • Keep all receipts (pending reimbursement plan from state/federal partners)
  • Report Price Gauging

        https://www.texasattorneygeneral.gov/.../file-consumer...

        Report to Texas Attorney General Office at 1-800-621-0508

  • Help with Insurance Claims

        Texas Department of Insurance | 800-252-3439 | www.tdi.texas.gov

  • Lone Star Legal Aid

        713-652-0277 | www.lonestarlegalaid.org

  • Help with Home Repairs

        Samaritan’s Purse | 828-262-1980 | www.samaritanspurse.org

  • Texans Recovering Together

        281-332-3472 | www.gulfcoastcenter.org

  • Just Serve

        832-768-3062 | www.justserve.org

  • Houston Catholic Charities

        281-202-6200 | https://catholiccharities.org/ 

  • United Way Ft. Bend County

        281-207-2300 | https://www.unitedwayhouston.org/

  • Fort Bend Recovers

        www.fortbendrecovers.org

  • United Way Brazoria County

        979-849-9402 | www.uwbc.org

  • Pearland Area Citizens Corp

        281-997-9777 | www.pearlandcc.org

  • Homeland Preparedness Project

        281-844-3653 | www.homelandpreparedness.org

Mental Health:

  • Texans Recovering Together Counseling Program

        936-521-6331

SAMHSA Disaster Distress Helpline

        1-800-985-5990 or text TalkWithUs to 66746

  • Fort Bend County Mental Health Resource Line

        832-363-7094

  • Texana Center 24 Hour Crisis Hotline (Fort Bend County Residents)

        1-800-633-5686

  • Fort Bend Crisis Intervention Team

       281-341-4665 and ask for CIT

  • Access Health Behavioral Health

        281-342-4530

  • Nami Gulf Coast

        281-585-3100 | www.namigulfcoast.org

  • Counseling Connections for Change

        281-485-9280 | www.counselingconnections.org   

Food Pantries:

  • Attack Poverty 

        832-847-4379 | https://attackpoverty.org/ 

  • Fort Bend Seniors Meals on Wheels

        281-633-7049 | https://fortbendseniors.org/ 

  • Katy Christian Ministries Food Pantry

        281-391-5261 | https://ktcm.org/foodpantry/

  • East Fort Bend Human Needs Ministry

        281-261-1006| https://www.humanneeds.org/

  • Second Mile

        281-261-9199 | https://www.secondmile.org/

  • Pearland Neighborhood Center

        281-485-1987 | https://pnctexas.com/

  • Alvin-Manvel Community Food Pantry

        281-824-8871

  • Brazoria County Dream Center

        979-388-0280 | https://www.bcdreamcenter.org/

  • Christians Helping Hands

        281-485-9776 | http://www.christianhelpinghands.org/