A Communication Specialist, or Dispatcher, is often the unsung professional of the emergency response team. Known as the true first responder, these professionals gather essential information from callers who request emergency services. They then dispatch the appropriate first responders to the scene. Dispatchers must be able to take control of situations that many times turn chaotic, heart-wrenching, stressful, confusing, and frenzied. Dispatchers must be organized, adept at multi-tasking, level-headed, and trustworthy. A Dispatchers role within an emergency situation often places them in the middle of life or death situations, so requirements and training for these positions are often stringent, rigorous and unwavering.
The Rosenberg Police Department houses its own communication center within the department. There are a total of thirteen licensed communication specialists, two Communication Supervisors, and one Director of Public Safety Communications assigned to the division. The division is responsible for police radio communications, fire radio communications, non-emergency call communications and 911 emergency call communications.
The division houses six work stations with the most up to date computer software, and access to the cameras mounted throughout the City of Rosenberg.