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Dispatcher


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The Rosenberg Police Department houses its own Public Safety Dispatch Center within the department building. There are a total of 12 civilian Public Safety Support Specialists, 3 Public Safety Support Specialist supervisors, and one Director assigned to the division. The division is responsible for police radio communications, fire radio communications, and 911 emergency call communications.

A Public Safety Support Specialist / Dispatcher is often the unsung professional of the emergency response team. These professionals, who gather essential information from callers and dispatch the appropriate first responders to the scene, must be able to take control of situations that may chaotic, heart-wrenching, stressful, confusing, and frenzied. They must be organized, adept at multi-tasking, level-headed, and trustworthy. Their work within emergency response services often places them in the middle of life or death situations, so requirements and training for these positions are often stringent, rigorous and unwavering.

The division houses 6 work stations with the most up to date computer software and access to the cameras mounted throughout the City of Rosenberg. Employees of the division are provided all necessary training to operate confidentiality in their assigned position.

 

Requirements

  • Applicant must be able to work in the U.S. on an unrestricted basis
  • Applicant must be at least 18 years of age
  • Applicant must be a high school graduate or equivalent
  • Applicant must have no felony or domestic violence convictions and no DWI or DUID convictions within the last ten years
  • Applicant must have the ability to type a minimum of 40 words per minute
  • Applicant must be able to work shift work
  • Applicant must have training and experience using a personal computer including Microsoft Office
  • Applicant must have a minimum of 1 year of customer service experience
  • Applicant must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.
  • APPLICANT MUST BE OF GOOD MORAL CHARACTER AS EVIDENCED THROUGH PROPER REFERENCES, GENERAL REPUTATION AND/OR JOB HISTORY CONFIRMED THROUGH A BACKGROUND INVESTIGATION

 

Positions:

Public Safety Support Technician (Grade 4/B21)

  • High school graduate, GED or equivalent. Two (2) years of experience as a Public Safety Dispatcher in a high volume call center. Must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment. Must be able to work a flexible schedule, which will include working all shifts, weekends, and holidays. Must pass a Departmental-Administered skills test and job suitability assessment. Starting Hourly Rate: $16.10

Public Safety Support Specialist (Grade 6/B23)

  • High school graduate, GED or equivalent. Three (3) years of experience as a Public Safety Dispatcher in a high volume call center. Must be licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE). Hourly Rate: $19.29

 

Public Safety Support Supervisor (Grade 8/B25/B32):

  • Associate degree in Business Administration, Public Administration, Social Science, Communications, Criminal Justice, General Studies or a closely related field
  • Two (2) years of paid, full-time experience as a Public Safety Specialist or 9-1-1 communication specialist in an emergency communication environment
  • Intermediate TCOLE Telecommunication Certification
  • US Citizenship required per Texas Commission on Law Enforcement (TCOLE)
OR
  • Four (4) years of paid, full-time experience as a Public Safety Specialist or 9-1-1 communication specialist in an emergency communication environment may be substituted for the education requirement
  • Experience or training in personal computer use with Microsoft Office software
  • Advanced TCOLE Telecommunication Certification
  • US Citizenship required per Texas Commission on Law Enforcement (TCOLE)

 

Hiring Process

The following are the steps required in the hiring process for the position of Dispatcher. All applicants must meet the minimum requirements and pass each step in the hiring process before advancing onto the next step.

  • Applicant must submit an application during the open hiring period. Click here for a list of currently available positions.
  • Applicant must pass be able to pass CritiCall testing.
  • Applicant must complete a 4-hour minimum sit-in within the Public Safety Dispatch Center.
  • Applicant must complete all applications including a Personal History Statement.
  • Applicant must pass an oral review board, polygraph exam, background investigation, psychological exam, health screening and drug screen.
  • Lateral applicants who have at least two years of previous employment as a Public Safety Support Specialist/Dispatcher in the State of Texas and are found to be employed in “good standing” with no breach of service, may have the following requirements waived at the discretion of the Chief;
    • Written examination
    • Polygraph examination
    • Psychological exam

The Personal History Statement is required documentation by the State of Texas and the Rosenberg Police Department. If you would like to review and or begin completing the Personal History Statement, please click HERE.