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Dispatcher


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The Rosenberg Police Department houses its own Public Safety Dispatch Center within the department building. There are a total of 13 licensed Public Safety Support Specialists, 2 Public Safety Support Specialist Supervisors, and one Director assigned to the division. The division is responsible for police radio communications, fire radio communications, and 911 emergency call communications.

A Public Safety Support Specialist / Dispatcher is often the unsung professional of the emergency response team. These professionals, who gather essential information from callers and dispatch the appropriate first responder to the scene, must be able to take control of situations that may be chaotic, heart-wrenching, stressful, confusing, and frenzied. They must be organized, adept at multi-tasking, level-headed, and trustworthy. Their work within emergency response services often places them in the middle of life or death situations, so requirements and training for these positions are often stringent, rigorous and unwavering.

The division houses 6 work stations with the most up to date computer software and access to the cameras mounted throughout the City of Rosenberg. Employees of the division are provided all necessary training to operate diligently in their assigned position.

 

Minimum Requirements

  • Applicant must be able to work in the U.S. on an unrestricted basis
  • Applicant must be at least 18 years of age
  • Applicant must be a high school graduate or equivalent
  • Applicant must have no felony or domestic violence convictions and no DWI or DUID convictions within the last ten years
  • Applicant must have the ability to type a minimum of 40 words per minute
  • Applicant must be able to work shift work, including weekends and holidays
  • Applicant must have training and experience using a personal computer including Microsoft Office
  • Applicant must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.
  • APPLICANT MUST BE OF GOOD MORAL CHARACTER AS EVIDENCED THROUGH PROPER REFERENCES, GENERAL REPUTATION AND/OR JOB HISTORY CONFIRMED THROUGH A BACKGROUND INVESTIGATION

 

Positions:

Dispatcher  (Public Safety Support Technician) – Grade 4/B21

  • Two (2) years of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications.
  • Must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.
  • Must have training and experience in Mincpass a Departmental-Administered skills test and job suitability assessment.

Dispatcher  (Public Safety Support Specialist) –  Grade 6/B23

  • Three (3) years of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications.
  • Must be licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE).

 

Dispatch Supervisor (Public Safety Support Supervisor) – Grade 8/B25/B32:

  • Associate degree in Business Administration, Public Administration, Social Science, Communications, Criminal Justice, General Studies or a closely related field.
  • Two (2) years of paid, full-time experience as a Public Safety Specialist or 9-1-1 communication specialist in an emergency communication environment.
  • Intermediate TCOLE Telecommunication Certification.
  • US Citizenship required per Texas Commission on Law Enforcement (TCOLE)
OR
  • Four (4) years of paid, full-time experience as a Public Safety Specialist or 9-1-1 communication specialist in an emergency communication environment may be substituted for the education requirement
  • Advanced TCOLE Telecommunication Certification
  • US Citizenship required per Texas Commission on Law Enforcement (TCOLE)

 

Hiring Process

The following are the steps required in the hiring process for the position of Dispatcher. All applicants must meet the minimum requirements and pass each step in the hiring process before advancing onto the next step.

  • Applicant must submit an application during the open hiring period.
  • Applicant must complete and submit Personal History Statement and personal documents with the online application. All information shall be completed online in full and submitted online.
  • Applicant must successfully complete an oral board panel review.
  • Applicant must pass be able to pass CritiCall testing.
  • Applicant must complete a 4-hour minimum sit-in within the Public Safety Dispatch Center.
  • Applicant must pass a polygraph exam, background investigation, psychological exam, health screening and drug screen.
  • Lateral applicants who have at least two years of previous employment as a Public Safety Support Specialist/Dispatcher in the State of Texas and are found to be employed in “good standing” with no breach of service, may have the following requirements waived at the discretion of the Chief;
    • Written examination
    • Polygraph examination
    • Psychological exam

* The Personal History Statement is required documentation by the State of Texas and the Rosenberg Police Department. If you would like to review and or begin completing the Personal History Statement, please click HERE. The Personal History Statement must be completed and submitted with the online application. Applications with incomplete Personal History Statements will be disqualified. A resume will not be accepted in place of a Personal History Statement.

 

Training Program

The training program for Public Safety Support Specialist is between 4 and 6 months long. The training consists of a one on one training environment. The training is hands on as well as continuing education that will be used throughout your duration as a Public Safety Support Specialist.