Customer Service/Utility Billing Office

Utility Billing | Start/Cancel Utility Services | Online Bill Pay | Utility Service Forms | FAQs | Utility Rates | Impact Fees

What we do:

This division is responsible for the billing and collection of water, wastewater, solid waste, sales taxes on solid waste, and other miscellaneous charges for services provided by the City. Liquor licenses and health permits are now processed through the Permitting Office at the City Annex.

Online Account Services (Including Online Bill Pay)

Online account services (including online bill pay) are now available to all utility customers. Customers are encouraged to register for the service by clicking here. There is no charge to register for the service, and it is very easy to use. The only items required to register are a personal email address and the utility account number (e.g. 123456-000), available on customers’ monthly bills.

The online service is accessible 24 hours a day, allowing customers to view account information and make payments at their convenience. Online payments can be made by credit card (Visa and MasterCard). The new online account services also give customers the option to go paperless. Once registered for the service, customers can elect to receive an electronic bill via e-mail, a paper bill, a combination of the two, or neither. If customers select the electronic option, they will continue to receive bill inserts (such as the INSIDER newsletter and annual Water Quality Report) with their electronic bills.

The City also provides customers with an alternate method of payment with an automated IVR phone payment system by calling (832) 595-3400, select option 1. These methods of service for payments are FREE of charge!

For registration assistance or questions about online services, please call (832) 595-3400.

Useful Information Concerning City Water

Contact Us:

Physical Address: Rosenberg City Hall, 2110 4th Street, Rosenberg, Texas 77471
Hours: Monday – Thursday 7:30 a.m. to 5:30 p.m.; Fridays 8 a.m. to 5 p.m.
Mailing Address: P.O. Box 631, Rosenberg, Texas 77471-0631
Phone: (832) 595-3400
Fax: (832) 595-3402


Customer Service Supervisor
Phone: 832-595-3400
E-mail: customerservice@rosenbergtx.gov