FAQs • Rosenberg, TX • CivicEngage

I need cart assistance. Who can I contact?: If you, or someone you know, is physically unable to move their carts to the curb for pickup, you may be eligible for the City’s cart assistance program. To participate in the program, there cannot be anyone at the location physically capable of moving the cart. Interested individuals should contact Customer Service at 832-595-3400 option 2 for assistance.

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Trash

1. My trash was not picked up. Who do I contact?: To expedite assistance with solid waste concerns you will now contact GFL directly for most trash issues. Missed pick-ups will now be reported directly to GFL either by phone to the dedicated Rosenberg support team at 832-271-5187 or via email at CityofRosenberg@gflenv.com. Changes to your service or billing questions will still be handled by City of Rosenberg Customer Service by calling 832-595-3400.

2. I have a problem with my trash services. What can I do?: To expedite assistance with solid waste concerns you will now contact GFL directly for most trash issues. Missed pick-ups, broken carts, etc. will now be reported directly to GFL either by phone to the dedicated Rosenberg support team at 832-271-5187 or via email at CityofRosenberg@gflenv.com. Changes to your service or billing questions will still be handled by City of Rosenberg Customer Service by calling 832-595-3400.

3. I need cart assistance. Who can I contact?: If you, or someone you know, is physically unable to move their carts to the curb for pickup, you may be eligible for the City’s cart assistance program. To participate in the program, there cannot be anyone at the location physically capable of moving the cart. Interested individuals should contact Customer Service at 832-595-3400 option 2 for assistance.

4. I need a cart repaired. Who do I contact?: To expedite assistance with solid waste concerns you will now contact GFL directly for most trash issues. Missed pick-ups, broken carts, etc. will now be reported directly to GFL either by phone to the dedicated Rosenberg support team at 832-271-5187 or via email at CityofRosenberg@gflenv.com. Changes to your service or billing questions will still be handled by City of Rosenberg Customer Service by calling 832-595-3400.